I want to change the address for delivery of my order. Is it possible now?

The delivery address for your order can be changed depending on its status. 

Please check Orders > Order Details for the below:

Approved/Processing: If this is your order status, then you can change the address through srklee.com

Shipped: Only text change in your address will be possible. Pincode cannot be changed at this stage.

Delivered: As the item would have already been delivered, the address change will not be possible.

How can I modify/add an alternate number for the order delivery?

You can modify the existing delivery contact number or add an alternate one with these simple steps:

- Go to Orders

- Select the desired 'Order'

- Scroll down and go to shipping details tab and tap 'Edit' (Pen) option next to the phone number

Can I get my orders delivered at a specific time?

SRKLEE's partnered courier service providers currently do not support delivery at a specific time due to their varying delivery schedules.

Where can I get the delivery executive's contact details?

Once your order is ‘Out for delivery’, you will get the delivery executive details by visiting the 'Orders' section of your account on srklee.com.

Can I get my order delivered faster?

No, the delivery date you see after the order confirmation is provided is based on factors like your address, SRKLEE’s address and the time needed by couriers to process and ship your order. Due to these factors, they do not have the option to change the delivery date and have it reach you earlier. However, you can track your order and its movement easily from our website.

Can I reinstate a cancelled order?

No, a cancelled order cannot be reinstated.