Customers shall get Refund against Cancellation of order or any failed payment by way of credit to the original mode of payment - Credit/Debit Card or UPI or Net Banking or Third Party Wallet.

No refund applicable for “No returns applicable products”, if denied at doorstep for prepaid order.

Refund against Return:  

In case of Cash on Delivery (CoD) orders, customers can choose to get their refund on Return(s) through one of the below options. The refund shall be credited within 5 days from the date of return pickup.

Bank Account

SRKLEE Wallet

The refund will be credited to the bank account entered by the customer at the time of initiating the return request.

In case of transaction failure due to invalid bank account details, SRKLEE reserves the right to refund the amount to the SRKLEE wallet of the customer.

The detailed terms and conditions of the wallet are provided here.

The refund will be credited to the bank account associated with the UPI ID entered by the customer at the time of initiating the return request.

In case the payment is made by Credit/Debit Card, Net Banking or Third Party Wallet, you may get the refund within 5-7 working days. Kindly note that there maybe delays in refunds as they're handled by the Bank.

Refund against denied/cancelled order by SRKLEE:  

In case of online paid order, customers shall get a Refund against return by way of credit to the original mode of payment, like Credit/Debit Card, or Net banking or Third Party Wallet.

In case of a refund by way of Credit/Debit Card, or Net banking or Third Party Wallet, you may get the credit within 5-7 working days.

While we regret any inconvenience caused by this time frame, as the refund is handled by the Bank.

There may be a delay in refund timing and we have no control over that.

WARRANTY & GUARANTEE:  

Warranty and Guarantee for any other products have specifically mentioned on the product page wherever is applicable.

DELIVERY & SHIPMENT TRACKER:  

Estimated Delivery & Shipping Charges are calculated as per the value of the order and can be viewed in the cart section at the time of checkout.

Why is the COD option not offered in my location?  

The availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination, and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location”.

In case of any query related to refund, please call our customer service desk at +91-78990-60606 or email us at admin@srklee.com

The same shall be operational on all 7 days, and the timing will be from 6 AM to 11 PM only. If the status is marked "Refund Initiated” and refund is not received by you in 7 working days, kindly contact us at our Help page. We will follow up, until you receive your refund.

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